At Nivalisva, we strive to ensure customer satisfaction with every purchase. However, if you are not completely happy with your order, we have a 7-day return and exchange policy for defective or damaged products. Please read our return and refund policy carefully before making a purchase.
1. Return Eligibility
- You must inform us within 7 days of receiving your product.
- Returns are only accepted for defective or damaged products.
- To be eligible, the product must be unused and in its original packaging.
- The 7-day return period starts from the date you receive the product (excluding the time taken for the return shipment).
- After you inform us, our team will contact you to decide the next steps.
2. Mandatory Proof Requirement
- Customers must record a video while opening the package as proof.
- If the product is defective or damaged but the customer does not have proof, then:
- We may reject the return request.
- If we accept the return, the customer must bear the return shipping cost.
- If the customer has video proof, we will cover the return shipping charges.
3. Non-Returnable Items
Some items cannot be returned or exchanged, including:
- Customized products.
- Personal care items (such as skincare powders, soaps, or any opened product).
- Clearance sale or discounted items.
- Products without their original packaging.
4. Refund & Exchange Process
- If the product is eligible for a return, we offer an exchange for the same item.
- If an exchange is not possible, we will issue a refund.
- In case of a refund, the shipping charges will be deducted from the total amount, and only the product cost will be refunded.
- Refunds will be processed to the original payment method.
5. Contact Us
If you have any questions regarding our return policy, feel free to reach out to us at [your email/contact details].
We appreciate your trust in Nivalisva and look forward to serving you!
